Refund & Cancellation Policy
Refund Policy
Transparent and fair billing guidelines for WebToApp customers.
1. Free Starter Tier Before Purchase
We believe in 100% transparency. WebToApp allows all users to generate signed Android APKs completely for free to test on physical mobile devices and simulators before upgrading to paid subscription plans.
2. 7-Day Money-Back Guarantee
If you purchase a Pro or Enterprise plan and encounter a technical compilation defect that our engineering team cannot resolve within 48 hours, you are entitled to a full 100% refund within 7 days of your initial purchase date.
3. Non-Refundable Scenarios
- Rejection by Google Play Console due to the content or policy violations of the underlying website.
- Refund requests submitted after the 7-day initial purchase period.
- Accounts found in violation of our Terms of Service (e.g. attempting to package malicious or copyright-infringing websites).
4. How to Request a Refund
To request a cancellation or refund, simply send an email from your registered billing address to:
support@pixvibe.online (Subject: Refund Request - [Your Account Email])
Our billing department will process approved refunds within 3 to 5 business days via your original payment method (Razorpay or Stripe).